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Shipping

Please note: our normal weekly shipping day is Tuesday.

FedEx
 
Our contracted, over night carrier is FedEx.  The current, flat rate, small box shipping charge is $59.00 This charge is included on your invoice. For large/heavy shipments an additional incremental fee may apply according to dimensional size and weight. This shipping service is conditional and may not be available if Vivid Reptiles considers weather conditions too hazardous to safely ship. Shipping via an overnight carrier requires the customer to be available to receive the shipment. The absolute, safest way to receive animals is to have them held for shipment pick up at your local FedEx office.

Customers will be notified well in advance of shipping. Shipments will not go out without customer confirmation. A detailed email with tracking numbers and other useful information is sent to the customer prior to shipping. Vivid Reptiles completes all the paperwork; the customer need only receive the animals.

FedEx requires that the address receiving reptiles be associated with a business. Home businesses are okay. Strange though it may be, please provide some sort of business name with the address submitted on the shipping form.

Purchase Information

How  to make a purchase

The easiest way to make a purchase from Vivid Reptiles is to use the "Purchase" buttons on the "Available" page or the page of the individual for sale. This will send you to a form page that will take your animal requests, questions and shipping information and submit them for real time updated availability, pricing. A PayPal payment link will be issued along with a company invoice. Invoicing is usually performed every 24 hours unless we are out of the office.

Acceptable Forms Of Payment

    PayPal and Credit Cards through the PayPal site only
    money order
    bank draft
    personal check*

*   Personal checks may require time to clear for new customers.
   
installment plans:    30 day, no interest installment plans are available.

Sales Tax

No sales tax for customers residing outside the state of Texas. Texas residents add 6.75% sales tax.

Guarantee

Our goal is to provide you with animals you will be delighted with and to establish a long term relationship as a valued customer. We stand behind our animals with a no-quibble guarantee. Any animal may be returned within seven days of receipt for a full refund. Return shipping cost may be paid at the discretion of Vivid Reptiles. This guarantee expires after ten days of receipt of the animal(s).

Update Notification Sign up 

Update Notifications

Customers can sign up for automatic notification when updates are made to the "Available" page. Update subscribers get notified of new additions/deletions on the Available page and new gallery additions generally 24 hours before updates are posted on more public venues. Sign up for update notices by clicking the "Update Notice Sign-up" button in the button clusters located in the upper left portion on all pages within this website. The information required for sign up is minimal and is used only by Vivid Reptiles. To unsubscribe, use the contact button and simply type "unsubscribe."

Contact

Contact

The easiest way to contact Vivid Reptiles is by using the "Inquires" button.

Our business mailing address:

Vivid Reptiles
PO Box 189
Utopia,TX 78884

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